If managing your day-to-day call activity is important to your business, you'll want ESI's VIP (Visually Integrated Phone) or its more fully featured version, VIP Professional™.
Combining the advanced capabilities of your ESI communications system with the power of Outlook®, VIP provides an important new dimension: control of your calls and voice mail. VIP lets you intelligently: manage your telephone calls; sort, and prioritize voice mail messages from your Outlook Inbox; and use your contacts more productively. In addition, VIP captures and logs details about every call for better call management, and lets you program your phone options.
- Manage voice mail - Because every voice mail message is displayed in the Outlook Inbox, you can quickly prioritize your messages, listen to those that are most urgent, and save the others for later. The VIP toolbar lets you listen to the message, save it, or delete it. You can also reply to or call back the person after listening to the message. VIP's Save Voice Mail function saves the actual message as a .WAV fi le that you can attach to an e-mail, to forward the message to someone outside the phone system. In addition, you can archive your messages and recordings for a permanent record of your conversations.
- Secure your faxes - VIP's fax server integration1 preserves the privacy of your faxes. Receive faxes in electronic format, directly into your Outlook Inbox.
- Get more from your contacts - VIP enhances Outlook's contact management capabilities. You can call from both Outlook and VIP contact lists. You can also build your contact lists every time you answer your phone. VIP creates a contact details page using Caller ID2 name and number data. The VIP Station List is a complete, always current directory of all the stations within your ESI system.
- Keep a history of your call activity - VIP's Call Log is a complete and detailed record of every external call to or from your phone. Use this tool to document calls - or track your calling productivity. Do you need to call someone with whom you spoke a few days ago? Simply go to the Call Log and double-click the entry. You can also print the Call Log to provide a permanent record.
- Restore deleted voice mail messages and view missed calls - Up to 10 of your most recently deleted messages3 on the ESI system are displayed in the VIP Recycle Bin and quickly restored with the click of a button. The Missed Calls log shows who chose not to leave a voice message, so you can still call them back.
- Program your phone - Programming the keys on your phone is easy. VIP lets you program your station from your PC screen. By giving you tabs and windows in the familiar Windows® format, VIP lets you easily select the options that best suit your requirements, and change those options immediately. You can always print a new phone template when you're finished. Administering your phone to its maximum potential is one of VIP's many real benefits.
- Get truly professional - VIP Professional adds several major capabilities to the already impressive VIP feature set. Auto-recording can help you avoid those "Gee, I wish I'd recorded that call" episodes, yet always lets you choose whether to keep each recording. Stay in touch with others on your system with secure, friendly text messaging. Monitor other stations on the system with the same color-coding an ESI desktop Feature Phone or Expansion Console uses. Click on familiar icons to call, e-mail, or text-message your contacts.
The bottom line: VIP enables you to deal with your customers more effectively. So, if you're ready for a new and powerful way to manage your business, ESI is ready - with VIP. It will change forever the way you communicate.
VIP brings Call Control to your PC.
The Call Control window is the heart of VIP. (Shown at right: the Call Control window in the optional VIP Professional.) Using clearly labeled buttons, you can answer, transfer, or place calls on hold. The display window shows the name of an internal caller, or the Caller ID name and number for an outside caller. You can customize the buttons to suit your particular requirements, making any of the ESI system's many functions easy to use. VIP also lets you assign your most frequently used call-handling functions to shortcut keys (such as F2 or Ctrl-F1).
The Call Control window's Quick Contact List is a shortcut listing of the contacts you call most frequently. Add names to the list by dragging and dropping Outlook Contacts or other ESI station users from the VIP Station List. When you want to dial any contact from the list, just double-click the entry.
You can program VIP to open the Call Control window on every incoming call or trigger a mini-alert window in the lower-right corner of your PC screen. This small, discreet window allows you to quickly determine who's calling - without having to divert your eyes from your PC.
VIP Software for Microsoft® Outlook
VIP
- Visually Integrated Phone
- Integrates with 48-Key ESI Feature Phone and Microsoft Outlook
- Uses familiar Outlook interface you work with every day
- Perfect for any business that must manage call activity
Call handling
- Provides ESI Feature Phone features on-screen
- Allows you to take and make calls, including easy callback to those who've left voice messages
- Simplifi es setting up and conducting conference calls
- TAPI support (Basic Telephony Service) for use with not only Outlook but also other TAPI-compliant software, such as ACT!® and GoldMine®, to provide outbound dialing, "screen pops," and more
Unified messaging
- Lets you manage both voice mail messages and e-mail from within a single Outlook Inbox
- Synchronizes automatically with ESI phone system's voice mail
- Shows Caller ID2 data for each message
- Allows easy reply to/callback
- Plays back audio through ESI Feature Phone, maximizing privacy while avoiding requirement for headset use with PC
- Saves voice mail messages as .WAV fi les, but only when you choose - sparing your network the burden of moving large .WAV fi les whenever someone in your office gets a voice mail message
- Fax server integration for private fax receipt
Call folders
- Call Log tracks all calls coming into and from your station
- Missed Calls log shows when callers hang up without leaving a message, so you can call back even those reluctant to use voice mail
- Recycle Bin keeps up to 10 most recently deleted voice messages - any of which you can restore quickly if you deleted it by accident
Contact management
- Works with Outlook Contacts, keeping all your contacts in one place
- Synchronizes with ESI phone system's speed-dial lists ("Dexes")
- Drag-and-drop method puts frequently called Outlook Contacts in VIP's Quick Contact list for double-click dialing
Station programming
- Familiar tabbed Windows interface simplifies programming of your ESI Feature Phone station features
- Ability to defi ne Personal Call Routing5 options on-screen
- User-selectable "skins" to customize VIP interface appearance
Additional features in VIP Professional
- More informative interface
- Auto-recording4
- Easier one-touch callback
- Secure text messaging between users of VIP Professional, VIP PC Attendant Console, VIP Softphone, and VIP ACD
- Station status
ESI hardware requirements
- VIP-compatible ESI system (visit www.esicomservers.com/VIP for an updated list) with installed Network Services Processor
- ESI 48-Key Feature Phone (Digital or IP)
- Highly recommended: Caller ID2 service from telephone provider
Computer system requirements
- Microsoft Windows® 2000, XP, or Vista6
- Microsoft Outlook 2000, 2002, 2003, or 2007
- Intel® Pentium® II 400 MHz processor or better
- 128 MB RAM
- Hard drive free space: 15 MB for VIP software (20 MB if installing VIP Softphone) and 3 MB for temporary setup files
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