VIP PC Attendant Console from ESI serves the needs of the busiest attendant. Everything your attendant needs to handle your customers effi ciently is just a mouse-click away. Multitasking is no task at all, even in high-traffi c environments. With its built-in call-handling functions, VIP PC Attendant Console makes it easy to manage outside callers, internal users, recalls, and callers on hold.
VIP PC Attendant Console combines the power of the ESI communications system and Microsoft® Outlook®. The result? A complete productivity package, including one-click call handling, unified messaging, contact and call management, and text-messaging. For added productivity, dual monitors may be confi gured as an extended desktop so multiple applications can be used at all times.
Location, location, location.
The layout of the VIP PC Attendant Console main screen positions all attendant functions in a logical, orderly view, allowing all functions to take place in one easy-to-read window.
Build it your way.
VIP PC Attendant Console's Virtual Button Window is the essence of call-handling convenience. This field of up to 400 buttons1 provides single-click access to stations, mailboxes, departments and speed-dial numbers. Your attendant builds this field the way they want to use it, by arranging stations as visual groupings:
- Alphabetical department listing
- Seating chart
- Related job functions
- ...Or any other arrangement that makes fi nding a station's button more convenient.
Each displayed station icon is color-coded to increase easy, at-a-glance recognition of the station's status.
Once the buttons are organized to your attendant's preference, call-handling is a simple matter of drag-and-drop. Inbound ringing calls can be dragged from the Incoming Calls fi eld and dropped onto any button. Calls in the Attendant Queue can be dragged to an extension for faster processing or transferred to another VIP PC Attendant Console.
All queued up.
VIP PC Attendant Console has its own call-waiting queue to help manage heavy-traffi c periods. If the attendant can't answer a ringing call within a pre-set time, the caller hears a pre-recorded message informing them of the delay - for example, "All attendants are assisting other callers. Please hold." To retrieve the call from the queue, the attendant merely clicks the call. The attendant can manually drag calls into and out of their queue, as well.
Silence is golden with ESI's text-messaging.
No more disruptive background announcements in the workplace. No more interruptions from whisper-announce when on a call. VIP PC Attendant Console's text-messaging3 changes all that forever!
Your attendant can now send you a subtle text message that appears silently on your PC monitor, informing you that you have a call, a guest is waiting in the lobby, or there's an emergency which you must handle immediately. It's easy for you to respond, too. Just type a reply in the Type Message box. For added convenience, up to 18 user-programmable responses let you reply quickly with a single click of your mouse.
Free your attendant to really attend to your customers.
Windows Outlook integration ... Speed in handling all types of calls
Complete call information at your attendant's fi ngertips
Customized station views to assist in call processing... Multitasking views
VIP PC Attendant Console makes it easy to connect with your customers - expertly.
To learn more about VIP PC Attendant Console, consult your Certifi ed ESI Reseller or visit www.esicomservers.com/Attendant.
VIP PC Attendant Console works with ESI Communications Servers, as well as IVX® S-Class Generation II, IVX X-Class, and IVX E-Class Generation II.
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